OCITHUB.COM – Terms and Conditions

Welcome to OCITHUB.COM. By accessing our website, purchasing software, or using our technical support services, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. About OCITHUB

OCITHUB is a technology and software solutions provider based in Newport Beach, California. We specialize in QuickBooks Desktop software, installation assistance, software troubleshooting, data conversion, password recovery, and computer technical support.

Website: https://www.ocithub.com
Location: Newport Beach, California, USA
Phone: (949) 402-8337

2. Software Products and Licensing

All software products are sold with the license information and activation instructions specified in the product description.
Customers are responsible for reviewing product compatibility, version, operating system requirements, and licensing details before purchasing.
Software licenses are subject to the applicable manufacturer's licensing agreements and restrictions.
Product availability, activation methods, and manufacturer support may vary depending on the software version.
OCITHUB is an independent software reseller and technical support provider. We are not affiliated with, endorsed by, or sponsored by Intuit Inc.
QuickBooks and Intuit are trademarks of Intuit Inc.

3. Digital Downloads and Delivery

Digital software purchases are generally processed within 5–10 minutes after successful payment verification.

Customers will receive an email containing applicable product information, download instructions, license details, and activation guidance.

Please check your spam or junk email folder if your order confirmation does not arrive.

Delivery may be delayed due to payment verification, technical difficulties, or additional order review.

Customers are responsible for providing a valid email address at checkout.

4. USB Software Orders and Shipping

USB software products are shipped to the address provided during checkout.

Estimated delivery is generally 3–5 business days within the United States after shipment.
Delivery estimates are not guaranteed.
Shipping delays caused by carriers or circumstances beyond our control are not the responsibility of OCITHUB.
Customers are responsible for providing accurate shipping information.

5. Refunds, Returns, and Cancellations

We want every customer to be satisfied with their purchase.

Digital Software: Because digital products can be downloaded and license information delivered electronically, refund requests are reviewed based on the circumstances of the purchase, product description, and applicable law.

USB Products: Returns may be accepted for eligible products, subject to verification of the product's condition and applicable return requirements.

Activation Problems: If a purchased product cannot be activated, customers should contact OCITHUB so our support team can investigate and attempt to resolve the issue.

Incorrect Purchases: Customers should contact us promptly if they accidentally purchase the wrong software version.

Approved refunds are issued to the original payment method. Processing times depend on the payment provider or financial institution.

Nothing in this policy limits any non-waivable consumer rights or remedies provided by applicable law.

6. Software Installation and Activation

OCITHUB provides installation instructions and applicable activation information with eligible software purchases.

Customers are responsible for ensuring that their computers meet the software's system requirements.

Some older QuickBooks Desktop versions may have limited manufacturer support, discontinued online services, or compatibility restrictions.

OCITHUB cannot guarantee the continued availability of third-party activation systems, connected services, payroll features, banking integrations, or future operating system compatibility.

Additional remote technical assistance may be available for a separate fee.

7. Technical Support Services

OCITHUB offers computer and QuickBooks technical support services, including:

QuickBooks installation and troubleshooting
Software activation assistance
QuickBooks password recovery
Company file conversion and upgrade assistance
Data backup and restoration assistance
Network and multi-user configuration
Remote desktop technical support
General computer troubleshooting

Technical support fees will be disclosed before paid services begin.

Service results may depend on software condition, system compatibility, data integrity, and third-party limitations.

8. Data Protection and Customer Responsibility

Customers are strongly encouraged to back up their QuickBooks company files and important computer data before installation, conversion, password recovery, or technical support services.

OCITHUB takes reasonable precautions when handling customer information and company files.

Customers should provide access only to files and systems they own or are authorized to manage.

Although we take care when providing technical assistance, data recovery, conversion, and repair results cannot be guaranteed.

9. Product Compatibility

Customers should verify compatibility before purchasing, including:

Windows or macOS operating system
QuickBooks Desktop edition and version
Single-user or multi-user requirements
Existing company file version
Hardware and network requirements

Older QuickBooks company files may require intermediate upgrades or additional conversion services before they can be opened in newer versions.

OCITHUB does not guarantee that every company file can be converted successfully.

10. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise indicated.

Payment must be completed before software delivery or the start of paid technical support services, unless otherwise agreed.

Applicable sales taxes and shipping charges may be added at checkout.

OCITHUB reserves the right to correct pricing errors, update product information, and cancel orders affected by material listing errors. If payment has already been collected for a canceled order, it will be refunded.

11. Limitation of Liability

To the extent permitted by applicable law, OCITHUB is not responsible for indirect, incidental, special, or consequential damages arising from software installation, incompatibility, third-party service interruptions, or technical support services.

Customers are responsible for maintaining current backups and securing their computer systems.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

12. Third-Party Software and Services

OCITHUB sells and supports products developed by third-party software manufacturers.

Manufacturer updates, technical support, online features, subscriptions, licensing requirements, and service availability are controlled by the respective manufacturers.

Purchasing software through OCITHUB does not guarantee access to discontinued manufacturer services or features.

13. Fraud Prevention and Order Verification

To protect customers and our business, OCITHUB reserves the right to verify orders before delivery.

Orders involving suspected fraud, unauthorized payments, or inaccurate customer information may be delayed or canceled.

If an order is canceled after payment, the applicable payment will be refunded.

14. Changes to Terms and Conditions

OCITHUB may update these Terms and Conditions periodically to reflect changes in our products, services, business operations, or legal requirements.

Updated terms will be published on our website with a revised effective date. Changes will apply prospectively unless otherwise permitted by law.

15. Governing Law

These Terms and Conditions are governed by the laws of the State of California, United States, subject to applicable consumer protection laws.

16. Contact Information

For questions about software purchases, downloads, installation, activation, refunds, or technical support, please contact us.

OCITHUB.COM
Newport Beach, California, USA
Website: https://www.ocithub.com
Phone: (949) 402-8337

Thank you for choosing OCITHUB.COM for your software and technical support needs.